Privacy Policy

This Privacy Policy applies to information collected through the APL Digital HQ website, contact forms, support request forms and other digital communications operated by Avaraniya Powertech Private Limited ("Avaraniya", "APL", "we", "us" or "our").

It does not automatically apply to third-party websites, applications or services that may be linked from our website.

Depending on how you interact with us, we may collect information that you voluntarily provide, including:

• Name and organisation or company name.
• Business email address and telephone number.
• Information contained in product, sales, installation, service or support enquiries.
• Information submitted through contact or support request forms.
• Correspondence and other information you choose to provide when communicating with APL.

Our website infrastructure may also process limited technical information such as IP address, browser type, device type, referring pages, timestamps, diagnostic information and website usage data for security, reliability and website operation.

We may use information for purposes including:

• Responding to product, commercial and service enquiries.
• Preparing quotations, proposals or other requested information.
• Processing and responding to technical support requests.
• Communicating about APL products, solutions and services.
• Operating, maintaining, securing and improving our website.
• Detecting or preventing fraud, misuse, security incidents or technical problems.
• Maintaining appropriate business and communication records.
• Complying with legal, regulatory or governmental requirements.

Where applicable law requires consent for a particular use of personal data, we will seek such consent before carrying out that processing.

Our website may use cookies or similar technologies that are necessary for website functionality, security, performance or user experience.

If optional analytics or other non-essential technologies are introduced, APL will implement appropriate notice and consent mechanisms where required by applicable law.

APL does not sell personal information. We may share limited information where reasonably necessary with:

• Hosting, cloud, email, information-technology or security service providers supporting our operations.
• Professional advisers, auditors or consultants where necessary.
• Business partners or contractors involved in fulfilling a request, where appropriate and lawfully permitted.
• Government agencies, regulators, law-enforcement bodies or courts when disclosure is required by applicable law or a valid legal process.
• A successor entity in connection with a lawful merger, restructuring, acquisition or transfer of business assets.

Service providers handling personal information on our behalf are expected to use it only for authorised purposes and to apply appropriate safeguards.

APL takes reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore exercise appropriate care when transmitting information electronically.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, fulfilling contractual requirements, resolving disputes and complying with applicable legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

Some service providers supporting our website or business systems may process information using infrastructure located outside India.

Where personal information is transferred or processed across borders, APL will take reasonable steps to ensure that such processing is conducted in accordance with applicable Indian law and any applicable restrictions on cross-border data transfers.

Subject to applicable law and the circumstances of the processing, you may be entitled to request access to, correction of or deletion of personal information relating to you, withdraw consent where processing is based on consent, or raise a grievance regarding our handling of your information.

Requests can be submitted through our Contact page.

We may need to verify the identity of the requester before responding to certain privacy requests.

APL's website and EV charging products and services are intended for businesses, vehicle owners, property owners, fleet operators and other adult users. They are not directed toward children.

We do not knowingly seek to collect personal information from children through this website. If we become aware that such information has been submitted inappropriately, we will take reasonable steps to address it.

Our website may contain links to websites or services operated by third parties. APL is not responsible for the privacy practices, security or content of third-party services.

Users should review the privacy notices of those third parties before providing personal information to them.

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technologies or applicable legal requirements.

The current version will be published on this page together with its latest update date.

Questions, privacy requests or grievances relating to this Privacy Policy or the handling of personal information may be submitted to: